San Cristobal Tourism Agency in Habana, Cuba has lost all my confidence. An honest, quality, customer driven company is not what this agency represents. The tour guide was an hour and a half late picking up our group, the van was too small, had a low ceiling, and dark tinted windows which made viewing the sites nearly impossible. At all of our stops we returned to the van and continued on until we arrived at the old city. We weren't informed that the van would be leaving and we were to find our own way back to the hotel. Not knowing this, we left our bag (which was secure the entire time) in the van. However, when we contacted the agency, they informed us nothing was left inside. They hung up on us, they were not cooperative and they had our bag which contained a camera lens, ipod and other valuable items. Yes, as a tourist, you should never leave your bag in the van... i get that. However, we didn't think they would dismiss us so easily and not offer to help in any way. I do not recommend this agency.