May
05
2010

A toast to our Travel Agent Partners

Duncan Bureau, WestJet's vice-president of sales, thanks the trusted and valued travel agent partners of WestJet Airlines. This article first appeared in the May 2010 in-flight issue of up! magazine.

I hope you are resting comfortably in one of our leather seats as you read this. As a WestJet owner, I really want you to enjoy your time with us. As the V.P. of Sales, I’m very aware your WestJet experience begins the second you book your flight or WestJet Vacations getaway. Some of you flying with us today no doubt relied on the services of one of our trusted travel agent partners to book your reservation.

As an airline that truly cares about our guests, we think it’s great that knowledgeable travel agents are available to help you research and book your travel reservations. Since communication is the passport to successful partnerships, WestJet is proud to work closely with both the Association of Canadian Travel Agencies and the Association of Retail Travel Agents.

We thank travel agents for their great work on behalf of travellers, and we thank you for being our guest today. If I was sitting next to you, I would raise my complimentary WestJet pop, juice, tea or coffee in a toast to you and our travel agent partners for supporting WestJet.

Since I can’t be there in person, please accept my best wishes from afar and have a great flight.

À la santé des agents de voyages, nos partenaires

J’espère que vous êtes bien calé dans un de nos fauteuils en cuir. Je suis proprio de WestJet et je tiens vraiment à ce que votre expérience chez nous soit agréable. En tant que vice-président aux ventes, je comprends très bien que votre expérience commence la minute même où vous réservez votre place sur un de nos vois ou forfaits évasion de Vacances WestJet. Certains parmi vous ont sans doute fait appel aux services d’un agents de voyages de confiance pour faire cette réservation.

Nous tenons vraiment à nos invités. Aussi nous trouvons qu’il est formidable que des agents de voyages bien informés puissent vous aider à trouver les vols désirés et faire les réservations. Étant donné que la communication est le passeport d’une association réussie, WestJet est fière de travailler de près avec l’Association canadienne des agences de voyages et la Association of Retail Travel Agents.

Nous remercions les agents de voyages pour l’excellent travail qu’ils font au nom des voyageurs et nous vous remercions d’être notre invité aujourd’hui. Si j’étais assis à côté de vous, je lèverais mon verre gratuit de boisson gazeuse, de jus de fruit ou ma tasse de café ou de thé à votre santé et à celle des agents de voyages partenaires pour le support manifesté à WestJet. Comme je ne peux pas y être en personne, je vous demande d’accepter mes meilleurs vœux
et je vous souhaite un bon vol.
 

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Anonymous

Way to go WESTJET - love you guys

Anonymous

Thank you Westjet!!

We so appreciate you supporting Travel Agents!

LAURIE

KEEP UP THE GREAT WORK AND THANK-YOU WESTJET!!!

Anonymous

As a travel agent, I personally find this article a bit cheesy. If you've been a travel agent booking with Westjet in the last year you know there have been major downs with that company. I would have liked to see an article in their UP magazine that was a bit more geared towards how travel agents have kept Westjet functioning - even through hard times. Personally thanking the agents for doing a good job & for taking good care of our mutual clients. This article seems to focus more on the client sitting in the seat - VS the agent.
I know for a lot of agents - Westjet used to be the preferred airline for travel within Canada & the US. I hope with the recent changes (new VP of sales & loss of Southwest Airlines merger) that they become that airline that Travel Agents used to know and love.
However this is a stepping stone - and I'm thankful for even a small acknowledgement. I will be waiting for more stepping stones to continue repairing a damaged relationship.

Duncan Bureau

Thanks for your feedback. The article in up! magazine focused on our
guests simply because they are the primary readers of our in-flight
magazine—we want them to know how much we appreciate our travel agent
partners.

This article is, as you suggest, another stepping stone in WestJet's ongoing efforts to strengthen our relationships with our valued travel trade partners. For example, in May we launched WestJet's easyLIFE "Here's to You" Contest to recognize the contributions of the travel trade. For more information on the contest, travel agents can visit http://www.westjeteasylife.com.

Sincerely,

Duncan Bureau, VP of Sales

Judy Lockwood

I would like to send an e-mail to Duncan or have him contact me.

Looking to do some marketing with West Jet.

Judy Lockwood
760.324.4444
ParTee Golf
StandBy Golf

www.standbygolf.com

Best,
Judy

salamande

Great post keep up the good work

Salamande
http://www.kickspro.com/

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